Introduction
These Terms and Conditions (“Terms”) govern your use of the Neo Compounds website and the purchase of any products offered through our platform. By accessing this website or placing an order, you agree to be bound by these Terms.
Neo Compounds provides research-use materials intended strictly for laboratory and analytical purposes.
Research Use Only
All products sold by Neo Compounds are intended for laboratory research use only.
Products are NOT
– For human consumption
– For veterinary use
– For therapeutic or diagnostic use
By purchasing from this website, you acknowledge that you understand the intended use of these materials.
Eligibility
By using this website, you confirm that you are at least 18 years of age and legally permitted to purchase research materials in your jurisdiction.
Product Information
We strive to present accurate and up-to-date product information, including available documentation such as Certificates of Analysis (COAs). However, all information is provided for reference purposes only and may be updated without notice. Customers are responsible for reviewing product information and determining suitability for their intended research applications.
Orders & Payment
All orders are subject to acceptance and availability.
We reserve the right to:
– Refuse or cancel any order
– Limit quantities
– Request additional verification if necessary
Payment must be completed prior to shipment.
Shipping & Fulfillment
– Orders placed before 3PM ET are typically processed the same business day.
– Shipping timelines are estimates and may vary based on carrier conditions.
– Neo Compounds is not responsible for delays once the shipment is in transit.
Returns & Refunds
Unopened products may be eligible for return within 30 days, subject to our Refund & Returns Policy.
Returned Items Must Be
– Unopened
– In original condition
– Approved prior to return
We reserve the right to deny returns that do not meet these conditions.
Limitation of Liability
– Neo Compounds shall not be liable for any damages arising from the use or misuse of its products.
– All products are provided “as is” for research use only.
– Customers assume full responsibility for proper handling, storage, and use.
Indemnification
You agree to indemnify and hold harmless Neo Compounds from any claims, damages, or liabilities arising from misuse of products or violation of these Terms.
Modifications
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
Contact
For questions regarding these Terms, please contact us through the website.